Examining The Impact of Despotic Leadership on Employee Silence With The Mediating Mechanism Of Emotional Exhaustion

Abstract

The purpose of this study is to examine the impact of despotic leadership on employee silence in the Pakistani banking sector, with emotional exhaustion as a mediating variable. Drawing on Blau’s social exchange theory, this study explores how toxic leadership behaviors influence the willingness of employees to voice concerns and provide feedback. Data were collected through an online, self-administered survey from a sample of 207 employees in the banking industry in Pakistan. The findings indicate that despotic leadership significantly increases employee silence, particularly when employees experience emotional exhaustion. Emotional exhaustion serves as a key mediator in this relationship which amplifies the negative effects of despotic leadership. Further, this provides implications for leaders and policymakers in mitigating the adverse effects of toxic leadership by addressing despotic leadership and emotional exhaustion which is crucial for improving communication and organizational performance.