Impact Of Workforce Diversity on Employee Performance In the Service And It Sector Of Pakistan

Abstract

This study investigates the effects of workforce diversity on employee performance in the service and IT sectors in Pakistan by focusing on dimensions of workforce diversity such as age, gender, and experience. Employing a descriptive research design, data were collected through a structured survey in the form of questionnaires which results in a total of 383 completed surveys. A multi-regression model was utilized to examine the hypotheses. The finding shows that age, gender, and experience diversity positively influence employee performance. The findings highlight the importance of promoting equal gender opportunities in hiring practices within organizations, as a diverse workforce not only enhances individual performance but also contributes to overall organizational success. The implications of this study highlight the need for companies to implement effective diversity management strategies to leverage the benefits of workforce diversity and improve the performance of employees.